Turning Feedback Into Better Healthcare: A Conversation with Hilde Aune Skretting

Offering solutions that help healthcare providers make data-driven decisions is a good start toward improving care. But situations evolve, challenges change, and what worked last year might not solve today’s issues. Keeping our offerings relevant is crucial. 

One-way LOGEX achieves this by proactively engaging with the organisations we work with. To learn more, we spoke with Hilde Aune Skretting, who leads the Services, Support and Success teams. She explained how LOGEX turns feedback into scalable solutions, and why collaboration is key to better care.

So, Hilde, can you explain that LOGEX gathers and responds to customer feedback? 
We have regular touchpoints with the users of our solutions through onboarding, ongoing services and support, and regular review sessions. These conversations give us a deep understanding of priorities and how we can support them even better.  

On top of that, we started running an annual customer survey to capture even more insights. When we spot patterns in feedback, that’s when the magic happens, because one request often reflects a broader need, and we work to turn that into scalable solutions. 

Can you give an example of how feedback got implemented? 
Actually, all of our analytical solutions are developed through long-term collaboration with healthcare providers and authorities across Europe. Great ideas often come from forums such as user group meetings. For example, we’ve introduced new dashboard views for benchmarking and adapted our tools for mental care providers. Sessions with clinicians have sparked ideas for deeper data collection and Real-World Evidence, leading to insights that improve treatment in real life.

How does this approach help healthcare providers? 
It keeps our tools relevant and practical. We’re solving real-world challenges. That means our solutions and services are scalable, easy to use, and ready for tomorrow’s demands. Plus, we support users to get the most out of our tools and foster collaboration across organisations. It’s all about how we can improve healthcare together.

“Actually, all of our analytical solutions are developed through long-term collaboration with healthcare providers and authorities across Europe.”

Hilde Aune Skretting

LOGEX Chief Customer Officer